ngelmannA possible use of Lessy
Customer enquiries.
First understand the process.
An AI service provider wants to improve how customer enquiries are handled. Staff repeatedly gather information from emails and PDFs. Before proposing a solution, the project team needs to understand the current workflow.
What needs to be clarified
How is a response
put together today?
What information does an employee need, and where can they find it? What exceptions and follow-up questions arise? The project team identifies what it needs to learn before moving forward.
Our AI assistant Lessy can guide employees through a conversation about the workflow. It asks follow-up questions and organises the answers. The people involved review and add to the information.
See Lessy in conversationOur support
Help
getting started.
The project team creates its own fact-finding task in Lessy, defining the questions, context and desired results. When needed, we advise on adoption, support testing and discuss special requirements.
The project team reviews the information and uses it to define requirements for handling customer enquiries.
Possible outcome
A starting point
for the next steps.
- Workflow
- How staff handle enquiries and the steps involved.
- Information needed
- What information is needed and where it can be found today.
- Open questions
- Exceptions or responsibilities that still need to be clarified.
The project team can then decide which steps AI should support and how to shape the eventual solution.
Product and related services